Relief Assistance

Below are current state and federal relief assistance programs available to individuals and businesses in New Hanover County. A comprehensive list of disaster recovery resources with contact information is also available as a printable PDF here.

Residents can access an evacuation and travel letter here to support insurance claims and applications for assistance.

Disaster Unemployment Assistance provides temporary payments to people whose employment or income has been lost or interrupted due to Hurricane Florence. To file an unemployment insurance claim, visit or call 1-866-795-8877. Application deadline is October 31, 2018 for New Hanover County residents.

Temporary recovery jobs are also available through the state. Learn more here.

FEMA Disaster Recovery Assistance provides financial and direct services to eligible individuals and households affected by a disaster who have uninsured or underinsured necessary expenses and serious needs. Apply at or call 1-800-621-3362.

FEMA has set up a Disaster Recovery Center in New Hanover County at Independence Mall (3500 Oleander Drive, Wilmington) in the Sears wing of the mall. The center is open Monday-Saturday, 9am-7pm, and Sunday 9am-1pm.

More details about FEMA’s Disaster Recovery Centers can be found here.




FEMA Transitional Sheltering Assistance is a sheltering option using participating hotels/motels to help fill a gap until survivors identify short or long-term housing solutions. Residents who have registered for FEMA assistance are notified of their eligibility of sheltering assistance through automated phone/text or email, depending on the method of communication selected when registering for disaster assistance.

  • To locate participating hotels, visit, scroll down to the Quick Links section, and click on “Transitional Sheltering Assistance Hotel Locator,” or call the FEMA helpline at 800-621-FEMA or TTY 800-462-7585.
  • View a FAQ for FEMA’s Transitional Sheltering Assistance program here

FEMA’s National Flood Insurance Program (NFIP) is allowing advanced payments to policyholders on their flood insurance claims. Policyholders, who contact their insurer, can receive an advance payment of up to $5,000 on a flood claim, without an adjuster visit or additional documentation. NFIP policyholders who have not yet filed a claim should call their agent or insurance company and file immediately. Policyholders who need assistance contacting their insurance company can contact the NFIP Call Center at 800-427-4661.

Small Business Association (SBA) Disaster Loan Program is available to homeowners, renters, businesses and non-profit organizations of all sizes that were affected by Hurricane Florence. This program provides low-interest, long-term loans for households and businesses for damaged personal property, transportation and expenses for moving and storage incurred due to a declared disaster. SBA is also present at FEMA’s Disaster Recovery Center in Independence Mall.

If you’re feeling stressed or overwhelmed by Florence, call the Disaster Distress Helpline at 800-985-5990 (voice, 711 or VRS) any time day or night to speak with a trained crisis counselor. Or text TalkWithUs to 66746. For Spanish, text Hablanos to 66746.

Free legal services are available for low-income survivors of Hurricane Florence. Attorneys may be able to assist survivors with disaster-related legal matters. Call the Disaster Legal Hotline at 833-242-3549.

Hours are Monday through Friday from 8:30 a.m. to 4:15 p.m. Extended hours on Monday and Thursdays are from 5:30 to 8:30 p.m., until further notice.

Emergency Farm Loans through the USDA Farm Service agency are available to help producers who suffer qualifying farm related losses directly caused by Hurricane Florence.

The Duke Energy Neighbor Fund assists individuals who have received either a Final Notice or a Cutoff Notice.

Please visit the New Hanover County Department of Social Services (DSS), located at 1650 Greenfield St, Wilmington, for bill pay assistance. No appointment is needed. Bring your bill, ID, and proof of income.

For more information, call 800-662-7030 (Duke Energy Careline) or 910-798-3400 (DSS).

DSS Hours: 8 a.m.-5 p.m. (Mon, Tues, Thurs, Fri), and 8 a.m.-6 p.m. (Wed)

Disaster Supplemental Nutrition Assistance Program (D-SNAP): Disaster food stamps through the state were available to New Hanover County residents from Friday, September 28 through Saturday, October 6. Applications are no longer being accepted.

D-SNAP is for households that don’t already receive food stamp benefits, and provided one-time assistance for people who lost food, or the ability to purchase food, because of Hurricane Florence. D-SNAP uses different standards than normal food stamp benefits, so households that don’t normally qualify for food stamps may qualify for D-SNAP if disaster-related expenses have been incurred.

Additional relief resources:

For information about local clean-up services, available supplies and meals click here.

  • Who to call?


    Duke Energy
    (800) 419-6356

    Water/Sewer Emergencies

    (910) 332-6565

    UNCW Emergency Info
    (910) 962-3991
    (888) 657-5751

    CFCC Emergency Info
    (877) 799-2322

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