Community Recovery Resource Center

The Community Recovery Resource Center was open from Friday, September 28 through Saturday, October 6. The center served more than 21,000 residents with disaster food stamps, supplies, and community resource information.

While the Community Recovery Resource Center is now closed, the FEMA Disaster Recovery Center and Small Business Administration office will remain open Monday through Saturday, 9 a.m.-7 p.m., and Sunday 9 a.m.-1 p.m. until further notice. These offices are located at Independence Mall in the old Sears wing.

Detailed information about the services that were included at the center are included in the panels below

FEMA representatives are on site to help area residents apply for FEMA assistance, check a FEMA application status, apply for Small Business Administration (SBA) loans, and more.

Details about FEMA’s Disaster Recover Center can be found here.


  • Monday-Saturday: 9 a.m.-7 p.m.
  • Sunday: 9 a.m.-1 p.m.

D-SNAP applications are now CLOSED.

The Department of Social Services administered disaster food stamps to New Hanover County residents from Friday, September 28 through Saturday, October 6.

D-SNAP is for households that don’t already receive food stamp benefits, and provided one-time assistance for people who lost food, or the ability to purchase food, because of Hurricane Florence. D-SNAP uses different standards than normal food stamp benefits, so households that don’t normally qualify for food stamps may qualify for D-SNAP if disaster-related expenses have been incurred.

More details about D-SNAP are available here.

Supply Center is now CLOSED.

The Salvation Army, in coordination with New Hanover County, distributed thousands of supplies to residents, including clean-up kits, food boxes, water, and infant items. Based on need, the public was able to come through the Community Recovery Resource Center to receive vouchers before picking up supplies from the distribution center. Supplies were given out from Friday, September 28 through Saturday, October 6.

You can view a list of organizations around the county that are distributing supplies to residents and also taking donations here.

New Hanover County also had three Points of Distribution Sites (PODS) around the county that offered Meals Ready to Eat (MREs) and water to residents of New Hanover County from Tuesday, September 18 through Tuesday, September 25. During these seven days, the PODS providing 5,357 tarps, more than 12,699 cases of water, and more than 12,920 cases of MREs – equaling over 181,000 meals to residents. Utilization of the PODS decreased significantly as businesses reopened in the area, so all POD supplies were moved to the distribution center at the Community Recovery Resource Center and they were given out to residents based on need.

Multi-Agency Resource Center is now CLOSED.

Multiple non-profit and community organizations were set up in the resource center to offer help, resources, and assistance to residents in the Cape Fear region.

A list of those nonprofits and other community partners can be viewed here.

New Hanover County’s Community Recovery Resource Center was open from September 28 through October 6 at Independence Mall to assist residents of New Hanover County and surrounding areas as they recover from Hurricane Florence. At the resource center, more than 21,000 residents were able to apply for disaster food stamps (D-SNAP), apply for FEMA assistance, receive supplies, and get help from local community organizations.

  • Who to call?


    Duke Energy
    (800) 419-6356

    Water/Sewer Emergencies

    (910) 332-6565

    UNCW Emergency Info
    (910) 962-3991
    (888) 657-5751

    CFCC Emergency Info
    (877) 799-2322

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